Visonic Ltd. recalls Amber SelectX Personal Emergency Alarms

Starting date:
February 12, 2014
Posting date:
February 12, 2014
Type of communication:
Consumer Product Recall
Subcategory:
Electronics
Source of recall:
Health Canada
Issue:
Product Safety
Audience:
General Public
Identification number:
RA-37955

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Visonic Ltd.

Affected products

Visonic Amber SelectX Personal Emergency Response System Kits

Product description

This recall involves two models of Amber SelectX Personal Emergency Alarms manufactured by Visonic Ltd. Each unit has an external label on the back of the base station with the “Amber SelectX” product name and serial number included. The base station is white in colour, rectangular and measures about 23 centimetres wide by 18 centimetres deep by 5 centimetres high with emergency, call and check buttons.

The following model and serial numbers are affected:
Product Model Number Serial Number Range
Amber SelectX – English version 0-100729 1612002383 through 5012060949
Amber SelectX – French version 0-101050 2512063171 through 4012007077

The first four digits of the serial number represent manufacture dates April 2012 through December 2012 in WWYY format. The first two digits are week of manufacture and the second two numbers are the year of manufacture. For example serial number 2312 600299 indicates a manufacturing date of the 23rd week of 2012 or roughly June 2012.  Each unit has an external label on the back of the base station, with the product name and serial number.

Amber base stations previously recalled due to a different problem, also had catalog number 0-100729 and serial numbers 2508047097 through 3013079614.

Hazard identified

Following a reboot or system reset, the Amber SelectX Base Stations can fail to operate and detect an emergency signal from the personal pendant.

Neither Health Canada nor Visonic Ltd. has received any reports of incidents or injuries to Canadians related to the use of these alarms.

Number sold

Approximately 502 units were sold in Canada and approximately 1,731 units were sold in the United States through Visonic distributors and professional alarm installation firms nationwide.

Time period sold

The recalled alarms were sold between April 2012 and April 2013 in Canada and the United States.

Place of origin

Manufactured in Israel.

Companies

Manufacturer
Visonic Ltd.
Tel Aviv
ISRAEL
Distributor
Aartech Canada
Oshawa
Ontario
CANADA
Distributor
Aatel Communications
Hamilton
Ontario
CANADA
Distributor
ADI Canada
Mississauga
Ontario
CANADA
Distributor
Anixter Inc.
Mississauga
Ontario
CANADA
Distributor
KR Communications Ltd.
Plattsville
Ontario
CANADA
Distributor
Revision Security
Montreal
Quebec
CANADA
Distributor
Tri-Ed Distribution Inc.
Mississauga
Ontario
CANADA
Distributor
Tyco Safety Products Canada Ltd.
Concord
Ontario
CANADA

Images (select thumbnail to enlarge - opens in a new window)


What you should do

Consumers should contact their system installer immediately or a Visonic alarm installation professional to replace the recalled base station with a new unit.

For more information, consumers may contact Visonic by telephone at 1-800-223-0020 from 8:30 a.m. to 6:00 p.m. EST Monday through Friday, or visit the Visonic's website and click on North America and click on Product News under Solutions & Products tab for more information about the recall.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.