Exmark recalls Quest ZRT Mid-mount Mower

Starting date:
May 15, 2014
Posting date:
May 15, 2014
Type of communication:
Consumer Product Recall
Subcategory:
Outdoor Living
Source of recall:
Health Canada
Issue:
Product Safety
Audience:
General Public
Identification number:
RA-39441

Joint Recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and the Exmark Manufacturing Company

Affected products

Exmark Quest ZRT mid-mount mowers

Product description

This recall involves 2009 and 2010 model year Exmark Quest ZRT mid-mount riding mowers.  The mowers are red and grey. Exmark is printed on the side and Quest is printed on the front of the riding mowers.

The model and serial numbers are located on a metal plate behind the seat on the left-hand side.

The following affected Exmark models and serial number ranges were sold in Canada:
Model Number Serial Number Range Mowing Deck Size
QST20BE422 814303 to 891973 42 inches (107 cm)
QST22BE482 803664 to 895485 48 inches (122 cm)
QST24BE522 810131 to 887319 52 inches (132 cm)

 

Hazard identified

The motion control steering weldments can fail and cause units to lose steering control.

The firm has received reports of nine incidents with the recalled mowers.  None of the incidents originated in Canada.

Health Canada has not received any reports of consumer incidents or injuries to Canadians related to the use of these recalled mowers.

Number sold

Approximately 40 recalled units were sold in Canada and about 5,320 distributed in the United States.

Time period sold

The recalled units were sold from April 2009 to October 2010 at authorized Exmark dealers across Canada and the United States.

Place of origin

Manufactured in the United States.

Companies

Manufacturer
Exmark Manufacturing Company, Inc.
Beatrice
Nebraska
UNITED STATES

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What you should do

Consumers should stop using the recalled products immediately and contact an Exmark dealer to have them replace the identified components.

For more information, consumers may contact Exmark toll-free at 1-800-667-5296 between 8:00 a.m. to 5:00 p.m. CT, Monday through Friday or visit the Exmark website and click on Safety Resources under the Service & Support section at the bottom of the page.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.