Daesung Celtic Enersys recalls tankless gas water heaters

Starting date:
November 13, 2014
Posting date:
November 13, 2014
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Fire Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Daesung Celtic Enersys

Affected products

Tankless gas water heaters

Product description

This recall involves all models of single- and dual-purpose Coaire and Quietside brand tankless gas water heaters. The recalled water heaters heat either 15 or 27 litres (4 or 7.2 gallons) of water per minute. They are white and come in the following dimension ranges: 63.5 to 71 centimetres (25 to 28 inches) tall x 38 to 48 centimetres (15 to 19 inches) wide x 20 to 35.5 centimetres (8 to 14 inches) thick. The words “S-Line Condensing” are on the top front and brand names “Coaire” or “Quietside” are on the bottom front of the recalled water heaters.

Hazard identified

The water heaters can overheat, posing a fire hazard.

Daesung has received 40 reports of the units overheating in the United States, including four involving burns on the wall where the heater was mounted and two involving fires and property damage.  No injuries have been reported.

Neither Health Canada nor Daesung has received any reports of consumer incidents or injuries to Canadians related to the use of these products.

Number sold

Approximately 2,200 of the recalled water heaters were sold in Canada and about 29,000 in the United States.

Time period sold

The recalled water heaters were sold from July 2008 through August 2014 in Canada and the United States by independent dealers nationwide and on various websites, including Amazon.com and Amazon.ca.

Place of origin

Manufactured in Korea.


Daesung Celtic Enersys Co. Ltd.
Challenger Supply Holdings Inc.
Fort Worth

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What you should do

Consumers should immediately stop using the recalled water heaters and contact Challenger Supply Holdings to arrange for a free repair.

For more information, consumers can contact Challenger Supply Holdings toll-free at 1-800-729-6118 between 7:00 a.m. and 6:00 p.m. CT Monday through Friday or visit the Challenger Supply's website and click on “Product Recall” for more information.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.