West Elm recalls Saddle Counter Stools

Starting date:
January 19, 2016
Posting date:
January 19, 2016
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Fall Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and West Elm.

Affected products

Saddle Counter Stools

Product description

This recall involves the Saddle Counter Stools.  This recall does not apply to the Saddle Office and Dining Chairs.  The Saddle Counter Stools are made with solid wood legs with a pecan-stained finish and are sold in 4 upholstery options: Crosshatch Steel/Ivory, Iron Basketweave, Slate Chevron and Elephant Leather.

The seat height of the Saddle Counter Stool is 26 inches.

There are numerous SKUs associated with the recalled products depending of their height, upholstery color and whether the product was sold individually or in set of 2. 

Information regarding the product SKU, which is located on the box of the product, the customer receipt or order and on a sticker on the bottom of the seat of the stool is below:
SKU Type Number of Units Colour
8447229 Counter Stool 1 Crosshatch Steel/Ivory
9087271 Counter Stool 2 Crosshatch Steel/Ivory
1425487 Counter Stool 1 Iron Basketweave
1591601 Counter Stool 2 Iron Basketweave
1699289 Counter Stool 1 Slate Chevron
1795566 Counter Stool 2 Slate Chevron
652164 Counter Stool 1 Elephant Leather
4737318 Counter Stool 2 Elephant Leather


Hazard identified

The legs on the stools are weak and may break, causing the customers to fall and posing the risk of injury.

West Elm has received six reports in the United States of the Stools breaking while in use.  One injury has been reported.

Health Canada has not received any reports of consumer incidents or injuries related to the use of these chairs.

Number sold

Approximately 68 recalled stools were sold in Canada and 3745 in the United States.

Time period sold

The recalled stools were sold from July 2013 through November 2015 at West Elm stores, www.westelm.com and through the West Elm catalog.

Place of origin

Manufactured in China.


Xinzhuang Village
Xiashi Town
Haining City
West Elm
New York

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What you should do

Consumers should contact West Elm to arrange for the product to be returned and to arrange for a refund or replacement.  West Elm is contacting customers directly.

For more information, consumers may contact West Elm toll-free at 1-844-824-8911 between 7 a.m. and midnight ET daily or visit the firm's website.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.