S.R. Smith recalls Splash! and PAL Hi/Lo Pool Lifts

Starting date:
February 26, 2016
Posting date:
February 26, 2016
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Fall Hazard
General Public
Identification number:

Affected products

Splash! and PAL Hi/Lo Pool Lifts

Product description

This recall involves Splash! and PAL Hi/Lo pool access lifts most commonly found in public and community swimming facilities such as municipal pools and hotels. The lift systems are designed to help individuals with disabilities and mobility impairments access swimming pools or spas. Splash! lifts are permanently fixed to the pool deck. PAL models are portable, free-standing pool lifts that can be fixed to the deck.

This recall includes all the following models sold during this time period. The model number and date of manufacture can be found on the label at the base of the mast. "Splash!" or "PAL" is printed on the base of the lifts. 

The following products are included in this recall:
Product Date of Manufacture Model Number
Splash! lifts Between June 2013 and September 2015

300-0000; 300-0000K; 300-0000N;

300-0000R; 300-0005; 300-0005N

300-3005K; 370-0000; 370-0005;

390-0000; 390-2000
PAL Hi/Lo lifts Between May 2015 and July 2015 250-0005


Hazard identified

Welds securing the lift base plate and/or mast can break, posing a fall hazard.

Neither Health Canada nor S.R. Smith has received any reports of consumer incidents or injuries related to the use of these products in Canada.

In the United States, the company has received reports of two incidents in which the lift fell over due to inadequate welds in the base plate or mast. One incident occurred when a person was seated in the lift chair. No injuries have been reported.

Number sold

In Canada, 20 Splash! lifts and two PAL Hi/Lo lifts were sold.

Time period sold

The recalled Splash! lifts were sold between July 2013 and September 2015. The recalled PAL Hi/Lo lifts were sold between May 2015 and July 2015.

Place of origin

Manufactured in the United States.


S.R. Smith, LLC

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What you should do

Consumers should immediately stop using the recalled pool lifts and contact S.R. Smith for a free replacement base and/or mast assembly.

For more information, consumers may contact S.R. Smith by telephone at 1-888-497-9290 from 6:30 a.m. to 5:00 p.m. PST, Monday through Friday, by email or by visiting the company website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.