Updated and Expanded Recall: Samsung Electronics Canada Inc. recalls Certain Top Load Washing Machines

Starting date:
November 4, 2016
Posting date:
November 4, 2016
Type of communication:
Consumer Product Recall
Subcategory:
Electronics
Source of recall:
Health Canada
Issue:
Physical Hazard
Audience:
General Public
Identification number:
RA-60872

Update and expansion of October 4, 2016 recall

Affected products

Samsung Manufactured Top Load Washing Machines

Product description

This recall involves various models of Samsung manufactured Top Load washing machines. The affected products can be identified by the model, UPC and serial numbers located on a label on the back of the product, near the top or right hand side. The washing machines are cUL certified with file number E199566.

The following Samsung models manufactured between March 2011 and April 2016, are included in this recall:
Model Number UPC
WA5471ABP/XAA 36725569249
WA5451ANW/XAA 36725560222
WA5451ANP/XAA 770332863207
WA422PRHDWR/AA 36725590397
WA456DRHDSU/AA 36725590502
WA456DRHDWR/AA 36725590458
WA50F9A8DSP/A2 887276018140
WA45H7200AP/A2 887276857947
WA45H7200AW/A2 887276857954
WA45H7000AW/A2 887276857930
WA48J7770AW/A2 887276095875
WA52J8700AP/A2 887276095882
The following Samsung models manufactured between March 2011 and June 2016, are included in this recall:
Model Number UPC
WA40J3000AW/A2 887276086989
WA56H9000AP/A2 887276963501
The following Samsung models manufactured between March 2011 and October 2016 have been added to this recall:
Model Number UPC
WA50K8600AV/A2 887276145969
WA45K7600AW/A2 887276126913
The following Kenmore models, manufactured by Samsung between March 2011 and April 2016, are included in this recall:
Model Number UPC
592-29212 887276012070
592-29222 887276012063
592-29227 887276012131
592-29336 887276970455

 

Hazard identified

Washing bedding, bulky or water-resistant items at certain settings may cause the machine to experience abnormal vibrations and the washing machine top may suddenly detach during the spin cycle, posing a risk of injury to consumers and property damage.

Health Canada has received two reports of consumer incidents related to the use of these products in Canada. No injuries have been reported.

Samsung Electronics Canada Inc. has received 67 reports of the tops detaching in Canada with 11 reports of minor property damage, and no reports of injuries.

Number sold

Approximately 256,000 units of the affected products were sold in Canada.

Time period sold

The affected products were sold and manufactured between March 2011 and April 2016.  Model Numbers WA40J3000AW/A2 and WA56H9000AP/A2 were sold and manufactured between March 2011 and June 2016.  The additional affected models WA50K8600AV/A2 and WA45K7600AW/A2W were sold and manufactured between March 2011 and October 2016.

Place of origin

Manufactured in Korea and China.

Companies

Manufacturer
Samsung Electronics Co., Ltd.
Gwangsan-gu, Gwangju-si
KOREA, REPUBLIC OF'
Manufacturer
Suzhou Samsung Electronics Co., Ltd
Suzhou, Jiangsu,
CHINA
Importer
Samsung Electronics Canada Inc.
Mississauga
Ontario
CANADA

Images (select thumbnail to enlarge - opens in a new window)


What you should do

Samsung Electronics Canada is asking consumers to register with them to receive details of the remedy.  The remedy includes a customer update kit, a free in-home repair and a one-year extension of the manufacturer’s warranty. Alternatively, owners can choose to receive a prorated rebate towards the purchase of a replacement Samsung washer.

Until an in-home repair is completed or the washer replaced, Samsung Electronics Canada is recommending that consumers with affected models only use the lower speed delicate cycle when washing bedding, bulky or water-resistant materials. 

Consumers should register with Samsung Electronics Canada through the following websites:

For more information, consumers may contact Samsung Electronics Canada by telephone from Monday to Friday between 9:00 a.m. to 9:00 p.m. (EST):

  • Samsung models: 1-855-291-6251
  • Kenmore models manufactured by Samsung: 1-855-291-6252

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.