The Source (Bell) Electronics Inc. recalls Nexxtech TV Mounts

Starting date:
November 3, 2017
Posting date:
November 3, 2017
Type of communication:
Consumer Product Recall
Subcategory:
Specialized Products, Tools and Electrical Products
Source of recall:
Health Canada
Issue:
Product Safety
Audience:
General Public
Identification number:
RA-65012

Affected products

Nexxtech TV Mounts

Product description

This recall involves the following Nexxtech TV Mounts:
Description Model Number UPC Number
Nexxtech 17-42" Full-Motion Flat Panel TV Mount 8045680 and 108045680 741235967767
Nexxtech 17-42" Tilt TV Wall Mount 8045679 and 108045679 741235967743

The model number for each product can be found on the packaging, in the instruction manual, and on the rating label found on the mounting plate of the product. The UPC number can be found on the packaging of each product.

All date codes are being recalled.

Hazard identified

The load bearing bolt that attaches the TV mounting plate to the arm may fail which could result in the television separating from the mount. If the television becomes separated from the mount, it may fall which could result in injury or property damage.

As of October 26, 2017, the company has received 5 reports of property damage as a result of the TV separating from the Nexxtech 17-42" Full-Motion Flat Panel TV Mount.  The company has not received any reports related to the Nexxtech 17-42" Tilt TV Wall Mount. No reports of injuries were received for either product.

Number sold

Approximately 8132 units of the Nexxtech 17-42" Full-Motion Flat Panel TV Mount and 1951 units of the Nexxtech 17-42" Tilt TV Wall Mount were sold in Canada.

Time period sold

The Nexxtech 17-42" Full-Motion Flat Panel TV Mount was sold between October 2016 and October 2017 at The Source retail locations and online.

The Nexxtech 17-42" Tilt TV Wall Mount was sold between September 2016 and October 2017 at The Source retail locations and online.

Place of origin

Manufactured in China.

Companies

Distributor
The Source (Bell) Electronics Inc.
Barrie
Ontario
CANADA
Manufacturer
Ningbo Cinemount Design & Manufacturing Co. Ltd.
Zhejiang Province
Fenghua City
CHINA

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What you should do

Consumers should immediately stop using the Nexxtech 17-42" Full-Motion Flat Panel TV Mount and the Nexxtech 17-42" Tilt TV Wall Mount. Consumers are directed to carefully remove the television and the mount from the wall and return the mount to the nearest The Source retail location for a refund or exchange.

Consumers can also contact The Source Customer Care team at 1-866-515-5855, Monday to Friday 9:00 a.m. to 12:00 a.m. EST or Saturday and Sunday 9:00 a.m. to 9:00 p.m. EST.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.