FLIR Lorex, Inc. recalls certain Lorex Video Monitors

Starting date:
June 12, 2018
Posting date:
June 12, 2018
Type of communication:
Consumer Product Recall
Subcategory:
Electronics
Source of recall:
Health Canada
Issue:
Product Safety
Audience:
General Public
Identification number:
RA-66874

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and FLIR Lorex Inc.

Affected products

Certain Lorex Video Monitors

Product description

This recall involves certain model and serial numbers of Lorex branded 7 inch (18 centimetre) and 9 inch (23 centimetre) video monitors used with surveillance video security systems.  The recalled monitors have a black back and border. The name “Lorex” is printed on the top left corner of the monitor.

Lorex Security Monitors with the following model numbers, monitor sizes and serial numbers are subject to this recall:

Model Numbers Monitor Size Serial Numbers
LW2751

7 inch

(18 centimetres)

WA01140315501-WA01140319000

WA02140417501-WA02140419000

WA0314050251-WA0314051250

WA0314060001-WA0314061500

WA03140627347-WA03140629346

WA03141222601-WA03141223169

WA04141223170-WA04141223350

LW2752

7 inch

(18 centimetres)

WA01140422265-WA01140423264

WA0214065501-WA0214066500

WA02140629347-WA02140630346

WA03141121501-WA03141122000
LW2962H

9 inch

(23 centimetres)

WA01140329001-WA01140332400

WA02140419001-WA021404220500

WA02140422001-WA02140422100

WA0314051251-W0314053250

WA0314061501-WA0314061618

WA0414061619-WA0414063000

WA04140623347-WA04140625346

WA0514112501-WA0514114000

WA05141122501-WA05141125000

The model and serial numbers can be found on stickers on the back or underside of the unit.

Hazard identified

Batteries in the affected monitors can overheat and expand, posing a potential burn hazard to consumers.

As of June 7, 2018, the company has received 19 reports of overheating and expanding batteries in Canada, and no reports of injuries. In the United States, the company has received 309 reports of overheating and expanding batteries and no reports of injuries.

Number sold

Approximately 4,300 units of the affected products were sold in Canada and approximately 22,000 were sold in the United States.

Time period sold

The affected monitors were sold in Canada and the United States from April 2014 to April 2017 in retail stores and online.

Place of origin

Manufactured in China

Companies

Distributor
FLIR Lorex, Inc.
Markham
Ontario
CANADA
Manufacturer
RDI Technology (Shenzhen) Co., Ltd.
Shenzhen
Guangdong
CHINA

Images (select thumbnail to enlarge - opens in a new window)


What you should do

Customers should immediately stop using the affected Lorex Video Monitors and contact FLIR Lorex, Inc. for return instructions to receive a full refund.

For more information, consumers may contact FLIR Lorex, Inc. by telephone toll-free at 1-844-265-7388 from Monday to Friday between 9:00 a.m. and 5:00 p.m. ET or by visiting the company’s website.

Consumers may view the release by the US CPSC on the Commission’s website .

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.