Apple 15-inch MacBook Pro laptop computers recalled due to fire hazard

Starting date:
June 27, 2019
Posting date:
June 27, 2019
Type of communication:
Consumer Product Recall
Subcategory:
Electronics
Source of recall:
Health Canada
Issue:
Fire Hazard
Audience:
General Public
Identification number:
RA-70277

Last updated:

Summary

  • Product: Apple 15-inch MacBook Pro laptop computers
  • Issue: The batteries in the recalled laptop computers can overheat, posing a fire hazard.
  • What to do: Immediately stop using the recalled laptop computers. Contact Apple to determine if the laptop computer is part of the recall and to schedule a free repair.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Apple Inc.

Affected products

Certain Apple 15-inch MacBook Pro laptop computers

Product description

This recall involves certain Apple 15-inch MacBook Pro laptop computers. The recalled laptop computers have a 15.4 inch (diagonal) display, 2.2-2.5 GHz processors, 256 GB-1 TB solid state storage, two Thunderbolt 2 ports, two USB 3 ports, and one HDMI port. Consumers can determine if their laptop computer is included in this recall by checking the laptop's serial number at https://support.apple.com/15-inch-macbook-pro-battery-recall/. The serial number can be found on the underside of the laptop computer or by choosing "About This Mac" from the Apple menu. Only MacBook Pro 15-inch model laptop computers with certain serial numbers are included.

The recalled products were sold primarily between September 2015 and February 2017.

Hazard identified

The batteries in the recalled laptop computers can overheat, posing a fire hazard.

As of June 4, 2019, the company has received one report of consumer incident and no reports of injuries in Canada. In the United States, the company has received 26 reports of consumer incidents, including five reports of minor burns and one report of smoke inhalation.

Number sold

Approximately 26, 000 units of the affected product were sold in Canada and approximately 432, 000 were sold in the United States.

Time period sold

The affected products were sold from September 2015 to February 2017.

Place of origin

Manufactured in China

Companies

Distributor
Apple Inc.
California
UNITED STATES
Manufacturer
Apple Inc.
California
UNITED STATES

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What you should do

Consumers should immediately stop using the recalled laptop computers. Contact Apple to determine if the laptop computer is part of the recall and to schedule a free repair.

For more information, consumers may contact Apple Canada Inc. on the company's website or by calling toll–free at 1-800-275-2273 at any time.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.