Apple 15-inch MacBook Pro laptop computers recalled due to fire hazard
- Starting date:
- June 27, 2019
- Posting date:
- June 27, 2019
- Type of communication:
- Consumer Product Recall
- Source of recall:
- Health Canada
- Fire Hazard
- General Public
- Identification number:
- Product: Apple 15-inch MacBook Pro laptop computers
- Issue: The batteries in the recalled laptop computers can overheat, posing a fire hazard.
- What to do: Immediately stop using the recalled laptop computers. Contact Apple to determine if the laptop computer is part of the recall and to schedule a free repair.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Apple Inc.
Certain Apple 15-inch MacBook Pro laptop computers
This recall involves certain Apple 15-inch MacBook Pro laptop computers. The recalled laptop computers have a 15.4 inch (diagonal) display, 2.2-2.5 GHz processors, 256 GB-1 TB solid state storage, two Thunderbolt 2 ports, two USB 3 ports, and one HDMI port. Consumers can determine if their laptop computer is included in this recall by checking the laptop's serial number at https://support.apple.com/15-inch-macbook-pro-battery-recall/. The serial number can be found on the underside of the laptop computer or by choosing "About This Mac" from the Apple menu. Only MacBook Pro 15-inch model laptop computers with certain serial numbers are included.
The recalled products were sold primarily between September 2015 and February 2017.
The batteries in the recalled laptop computers can overheat, posing a fire hazard.
As of June 4, 2019, the company has received one report of consumer incident and no reports of injuries in Canada. In the United States, the company has received 26 reports of consumer incidents, including five reports of minor burns and one report of smoke inhalation.
Approximately 26, 000 units of the affected product were sold in Canada and approximately 432, 000 were sold in the United States.
Time period sold
The affected products were sold from September 2015 to February 2017.
Place of origin
Manufactured in China
What you should do
Consumers should immediately stop using the recalled laptop computers. Contact Apple to determine if the laptop computer is part of the recall and to schedule a free repair.
For more information, consumers may contact Apple Canada Inc. on the company's website or by calling toll–free at 1-800-275-2273 at any time.
Consumers may view the release by the US CPSC on the Commission's website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.