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ElliptiGO recalls Elliptical Cycles

Starting date:
November 21, 2013
Posting date:
November 21, 2013
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Physical Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and ElliptiGO Canada.

Affected products

ElliptiGO outdoor elliptical cycles

Product description

The ElliptiGO 3C, 8C and 11R models are outdoor elliptical cycles used by adults for exercise. It is a scooter-like device that combines an elliptical trainer with a bicycle.

The ElliptiGO outdoor elliptical cycles have an aluminum frame, drive arms, two 51-centimetre (20-inch) spoked-wheels, an internally geared hub, front and rear brakes and adjustable height steering column. All cycles have the word “ElliptiGO” along the outside of the frame.  The 3C and 8C model cycles have a “C-Series” decal towards the rear of the frame and aluminum drive arms. The recalled 11R cycles are matte black with white markings and the “11R” decal is found towards the rear of the frame. 

The serial numbers on all models are located on the frame in front of the back wheel near where the kickstand attaches to the frame.  Serial number ranges for the recalled 3C and 8C models are from 11-010-001 through 13-028-102, and for the 11R model from 12-003-069 through 12-020-035.

Hazard identified

The front fork on the ElliptiGO cycles can separate and the drive arm axles can detach during use, posing a fall hazard.

ElliptiGO has received one report of the fork separating and ten reports of the drive arm detaching. One injury consisting of a minor abrasions caused by a drive arm detaching has been reported. No incidents or injuries reported in Canada.

Health Canada has not received any reports of incidents or injuries to Canadians related to the use of these elliptical cycles.

Number sold

Approximately 203 units of the recalled products were sold in Canada and approximately 7,000 in the United States.

Time period sold

The recalled products were sold from April 2011 through October 2013 in Canada and the United States through ElliptiGO online and through various specialty bicycle and specialty fitness retailers.

Place of origin

Manufactured in Taiwan.


RMP Athletic Locker Ltd.
ElliptiGo Inc.
Solana Beach

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What you should do

Consumers should stop using recalled ElliptiGO cycles until they have the fork upgraded with a safety retrofit and/or upgraded replacement drive arm axles installed.

Consumers with affected cycles can contact RMP Athletic Locker Ltd. at 1-800-668-5480, extension 381 from 9:00 a.m. to 5:00 p.m. PST Monday through Friday.

Consumers may view the release by the US CPSC on the Commission’s website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.