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Ergotron Inc. recalls Ergotron Interactive Wall Mounts, HD and VHD

Starting date:
January 28, 2014
Posting date:
January 28, 2014
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Product Safety
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Ergotron, Inc.

Affected products

Ergotron Interactive Wall Mounts

Product description

The Ergotron interactive wall mounts are adjustable wall mounts for flat panel displays and televisions which allow users to position their display for optimum viewing angles in any setting. The wall mounts consist of three parts:

  1. A wall mount plate for securing the system to the wall,
  2. A extendible arm that allows the end user to adjust the position of their television in multiple directions and
  3. A monitor plate for securing the arm to the television.
The recall for Canada includes the following brand names and model numbers:
Model Part number UPC/GTIN Code Date code
PLAY40 (Polished, Black)
  • 45-284-026
  • 45-284-223
  • 698833020007
  • 10698833020004
  • 698833020601
  • 10698833020608
ER111107 to ER120905
PLAY40DS (Black) 45-308-223
  • 698833022698
  • 10698833022695
ER120628 to ER120907
PLAY70 (Polished, Black)
  • 45-294-026
  • 45-294-223
  • 698833022588
  • 10698833020585
  • 698833020618
ER120711 to ER120803
ITV-HD (Polished) 45-296-026 698833021004 1195047 to 1207488
ITV-VHD (Polished) 45-304-026 698833021905 1201790 to 1208148

The product identification and date codes are clearly printed on the underside of the arms of the PLAY and ITV models.

Hazard identified

The weld between the “VESA” style mounting plate and the mounting ring can fail, allowing the monitor or TV to fall.  This poses a risk of injury to bystanders.

Ergotron has received three reports of the monitor plate separating from the wall mount system in the United States.  Consumers reported property damage to components of the wall mount unit.  No injuries have been reported.

Neither Health Canada nor Ergotron, Inc. has received reports of incidents or injuries to Canadians related to the use of this product.

Number sold

Approximately 385 (311 Play products and 74 ITV products) of the recalled wall mounts were sold in Canada and approximately 195,000 were sold in the United States.

Time period sold

The recalled products were sold from February 2012 through October 2012 in Canada and from February 2012 to January 2013 in the United States at independent retailers specializing in electronic supplies.

Place of origin

Manufactured in China.


Dongguan Ergotron Precision Technology Co., Ltd.
DonGuan City
Ergotron, Inc.
Saint Paul

Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should remove the TV/monitor from the wall mount immediately and contact Ergotron for a free repair kit.

For more information, consumers may contact Ergotron, Inc., by telephone at 1-800-888-8458 from 8:00 a.m. to 7:00 p.m. CST Monday through Friday or visit the Ergotron's website.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.