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Ergotron Inc. recalls Ergotron Interactive Wall Mounts, HD and VHD
- Starting date:
- January 28, 2014
- Posting date:
- January 28, 2014
- Type of communication:
- Consumer Product Recall
- Household Items
- Source of recall:
- Health Canada
- Product Safety
- General Public
- Identification number:
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Ergotron, Inc.
Ergotron Interactive Wall Mounts
The Ergotron interactive wall mounts are adjustable wall mounts for flat panel displays and televisions which allow users to position their display for optimum viewing angles in any setting. The wall mounts consist of three parts:
- A wall mount plate for securing the system to the wall,
- A extendible arm that allows the end user to adjust the position of their television in multiple directions and
- A monitor plate for securing the arm to the television.
|Model||Part number||UPC/GTIN Code||Date code|
|PLAY40 (Polished, Black)||
||ER111107 to ER120905|
||ER120628 to ER120907|
|PLAY70 (Polished, Black)||
||ER120711 to ER120803|
|ITV-HD (Polished)||45-296-026||698833021004||1195047 to 1207488|
|ITV-VHD (Polished)||45-304-026||698833021905||1201790 to 1208148|
The product identification and date codes are clearly printed on the underside of the arms of the PLAY and ITV models.
The weld between the “VESA” style mounting plate and the mounting ring can fail, allowing the monitor or TV to fall. This poses a risk of injury to bystanders.
Ergotron has received three reports of the monitor plate separating from the wall mount system in the United States. Consumers reported property damage to components of the wall mount unit. No injuries have been reported.
Neither Health Canada nor Ergotron, Inc. has received reports of incidents or injuries to Canadians related to the use of this product.
Approximately 385 (311 Play products and 74 ITV products) of the recalled wall mounts were sold in Canada and approximately 195,000 were sold in the United States.
Time period sold
The recalled products were sold from February 2012 through October 2012 in Canada and from February 2012 to January 2013 in the United States at independent retailers specializing in electronic supplies.
Place of origin
Manufactured in China.
Dongguan Ergotron Precision Technology Co., Ltd.
What you should do
Consumers should remove the TV/monitor from the wall mount immediately and contact Ergotron for a free repair kit.
For more information, consumers may contact Ergotron, Inc., by telephone at 1-800-888-8458 from 8:00 a.m. to 7:00 p.m. CST Monday through Friday or visit the Ergotron's website.
Consumers may view the release by the US CPSC on the Commission's website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
- Date modified: