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Acorn Stairlifts (Canada) Inc recalls Acorn 120 straight stairlifts

Starting date:
September 26, 2014
Posting date:
September 26, 2014
Type of communication:
Consumer Product Recall
Specialized Products
Source of recall:
Health Canada
Fall Hazard
General Public
Identification number:

Affected products

Acorn 120 Straight Stairlifts

Product description

Acorn 120 Superglide straight stairlift, installed on staircases which are straight, manufactured between March 2007 and March 2011. The units have serial numbers between 110101209781 and 110202352678. See photograph.

Acorn is replacing the seat post on these stairlifts.

Hazard identified

The seat post weld may be defective. If the weld fails, the product poses a fall hazard to consumers.

Acorn Stairlifts (Canada) Inc. has received two reports of incidents in the UK. Health Canada has not received any reports of consumer incidents or injuries to Canadians related to the use of these products.

Number sold

Approximately 4,400 units were sold across Canada.

Time period sold

The units affected by this recall were sold from 2007 to 2011.

Place of origin

Manufactured in the United Kingdom


Acorn Stairlifts (Canada) Inc.

Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should contact Acorn at 1-888-228-3335 or by email to arrange to have the seat post replaced free of charge. If you have already been contacted by Acorn and your seat post has been replaced you do not need to take any further action.

Based on an independent risk assessment, Acorn advises that it is safer to continue to use the stairlift until Acorn replaces the seat post, rather than using the stairs unaided because the risk of falling when using the stairs unaided is much higher than the low risk potential for the seat weld to fail.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.