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The Whistler Group Inc. Recalls Jump&Go Portable Jumpstart and Power Supply

Starting date:
May 21, 2015
Posting date:
May 21, 2015
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Fire Hazard
General Public
Identification number:

Affected products

Jump&Go; Portable Jumpstart & Power Supply

Product description

This recall involves Jump&Go; Portable Jumpstart & Power Supply 12V power supplies. The recalled products are pocket-sized power supplies that measure about 5.1 inches (13 centimeters) tall x 3 inches (7.5 centimeters) wide x 0.9 inches (2.5 centimeters) deep. They are red, black, yellow or pink in colour. The affected power supplies come with detachable jumper cables; built-in high output LED flashlight with emergency flashing patterns; and a USB port for charging electronic devices. The Jump&Go; and Whistler logos are printed on the front of the unit.

The following model numbers are included in this recall:
Model Number UPC Date Codes
WJS-3000R 052303 40726 0 201404 through 201439
WJS-3000B 052303 40728 4 201404 through 201439
WJS-3000Y 052303 40727 7 201404 through 201439
WJS-3000P 052303 40725 3 201404 through 201439

The model number and date code can be found on the back of the unit under the colored silicone boot. The model number is on the operational label. The date code is stamped directly on the case adjacent to the operational label. Units that have an additional serial number label on the case beneath the silicone cover are not included in this recall.

Hazard identified

The lithium battery in the power supply can overheat and cause the units to melt, catch fire and ignite nearby items, posing a fire hazard to consumers.

Health Canada has not received any consumer reports of incidents or injuries related to the use of these power supplies in Canada.

Whistler Group, Inc. is aware of two reports of the units overheating in Canada, with no injuries reported.

Number sold

Approximately 955 of the recalled power supplies were sold at various retailers and online in Canada.

Time period sold

The recalled products were sold between March 2014 and September 2014.

Place of origin

Manufactured in China.


Shenzhen Gospell Digital Technology Co., Ltd.
The Whistler Group, Inc.

Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should immediately stop using the recalled units and contact Whistler for a free replacement.

For more information, consumers may contact The Whistler Group Inc. toll–free: at 1-855-667-9081 from 9:00 a.m. to 5:00 p.m. CT Monday through Friday, by email or by visiting the firm's website and registering through the notice in the lower right corner of the homepage.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.