Recalls and alerts more than 4 years old are automatically archived. While this information can still be accessed in the database, it has not been altered or updated since it was archived. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.
D&M Canada Inc. recalls HEOS 1 Go Pack Lithium Ion Rechargeable Batteries
- Starting date:
- September 20, 2016
- Posting date:
- September 20, 2016
- Type of communication:
- Consumer Product Recall
- Source of recall:
- Health Canada
- Fire Hazard
- General Public
- Identification number:
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC), D&M Canada Inc. and Denon (US)
HEOS 1 Go Pack Lithium Ion Rechargeable Batteries for use with HEOS 1 Speakers
This recall involves certain HEOS 1 Go Pack lithium ion rechargeable batteries (available in black or white), hexagon-shaped with four blue LED lights and a power button. The batteries are for use with HEOS 1 speakers as part of the HEOS Wireless Multi-Room Sound System. The HEOS speakers are not affected by this recall.
|601G913517 to 601G914004|
The battery can overheat, while charging or discharging, posing a potential fire hazard.
Neither Health Canada nor D&M Canada Inc. has received any reports of consumer incidents or injuries related to the use of this product in Canada.
Denon has received 2 reports of incidents outside fo the United States involving the affected batteries. No injuries have been reported.
Approximately 240 batteries were sold in Canada and 3,100 were sold in the United States.
Time period sold
The recalled batteries were sold from May 1, 2015 to June 30, 2016 at various retailers and online.
Place of origin
Manufactured in China.
D&M Canada Inc.
Premium Loudspeakers (Huizhou) Co., Ltd
What you should do
Consumers should immediately stop using the affected batteries and contact D&M Canada Inc. to return the affected product for a replacement.
For more information and to determine if their product is affected, consumers may visit the firm's website or contact D&M Canada Inc. toll-free at 1-844-759-1987 from 10:00 am to 10:00 pm EST Monday to Friday and from 12:00 pm to 8:00 pm EST Saturday.
Consumers may view the release by the US CPSC on the Commission's website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
- Date modified: