Recalls and alerts more than 4 years old are automatically archived. While this information can still be accessed in the database, it has not been altered or updated since it was archived. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.
Samsung Electronics Canada Inc. recalls Samsung Note7 smartphone
- Starting date:
- September 12, 2016
- Posting date:
- September 12, 2016
- Type of communication:
- Consumer Product Recall
- Source of recall:
- Health Canada
- Burn Hazard, Fire Hazard
- General Public
- Identification number:
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Samsung Electronics Canada Inc.
Samsung Galaxy Note 7 Smartphone
This recall involves the Samsung Galaxy Note 7 smartphone. The phone comes in Black, blue or silver.
|Colour||Box SKU||UPC||Model Code||Description|
The Samsung Note7 smartphone Lithium-ion battery has the potential to overheat and burn, posing a potential fire hazard.
Health Canada has not received any reports of consumer incidents or injuries related to the use of this product in Canada. Samsung Canada has received one report of a phone battery overheating in Canada. No injuries have been reported.
In the United States, Samsung has received 92 reports of the batteries overheating, including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.
Approximately 21,953 of the recalled smartphones were sold in Canada, and about 1 million in the United States.
Time period sold
The recalled smartphones were sold from August 19th 2016 to September 1st 2016 in Canada, and smartphones sold before September 15th, 2016 in the United States.
Place of origin
Manufactured in China.
Samsung Electronics Canada Inc.
Samsung Electronics Huizhou Co. Ltd.
What you should do
Consumers should immediately power down the recalled Samsung Note7 smartphone and register as soon as possible for the Canadian Product Exchange.
Consumers can register for a replacement product or contact Samsung Electronics Canada Inc. toll free at 1-800-726-7864 from 8:30 am to 12:00 am ET Monday through Sunday.
Consumers may view the release by the US CPSC on the Commission's website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
- Date modified: