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Updated and Expanded Recall: Samsung Electronics Canada Inc. recalls Certain Top Load Washing Machines
- Starting date:
- November 4, 2016
- Posting date:
- November 4, 2016
- Type of communication:
- Consumer Product Recall
- Source of recall:
- Health Canada
- Physical Hazard
- General Public
- Identification number:
Update and expansion of October 4, 2016 recall
Samsung Manufactured Top Load Washing Machines
This recall involves various models of Samsung manufactured Top Load washing machines. The affected products can be identified by the model, UPC and serial numbers located on a label on the back of the product, near the top or right hand side. The washing machines are cUL certified with file number E199566.
Washing bedding, bulky or water-resistant items at certain settings may cause the machine to experience abnormal vibrations and the washing machine top may suddenly detach during the spin cycle, posing a risk of injury to consumers and property damage.
Health Canada has received two reports of consumer incidents related to the use of these products in Canada. No injuries have been reported.
Samsung Electronics Canada Inc. has received 67 reports of the tops detaching in Canada with 11 reports of minor property damage, and no reports of injuries.
Approximately 256,000 units of the affected products were sold in Canada.
Time period sold
The affected products were sold and manufactured between March 2011 and April 2016. Model Numbers WA40J3000AW/A2 and WA56H9000AP/A2 were sold and manufactured between March 2011 and June 2016. The additional affected models WA50K8600AV/A2 and WA45K7600AW/A2W were sold and manufactured between March 2011 and October 2016.
Place of origin
Manufactured in Korea and China.
Samsung Electronics Co., Ltd.
KOREA, REPUBLIC OF'
Suzhou Samsung Electronics Co., Ltd
Samsung Electronics Canada Inc.
What you should do
Samsung Electronics Canada is asking consumers to register with them to receive details of the remedy. The remedy includes a customer update kit, a free in-home repair and a one-year extension of the manufacturer’s warranty. Alternatively, owners can choose to receive a prorated rebate towards the purchase of a replacement Samsung washer.
Until an in-home repair is completed or the washer replaced, Samsung Electronics Canada is recommending that consumers with affected models only use the lower speed delicate cycle when washing bedding, bulky or water-resistant materials.
Consumers should register with Samsung Electronics Canada through the following websites:
For more information, consumers may contact Samsung Electronics Canada by telephone from Monday to Friday between 9:00 a.m. to 9:00 p.m. (EST):
- Samsung models: 1-855-291-6251
- Kenmore models manufactured by Samsung: 1-855-291-6252
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
- Date modified: