Hunter Fan Company recalls owner's manual for Contempo ceiling fan

Starting date:
December 14, 2017
Posting date:
December 14, 2017
Type of communication:
Consumer Product Recall
Subcategory:
Household Items
Source of recall:
Health Canada
Issue:
Product Safety
Audience:
General Public
Identification number:
RA-65364

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Hunter Fan Company

Affected products

Owner’s Manual for Contempo Ceiling Fan

Product description

This recall involves the owner’s manual included with Hunter Contempo ceiling fan model 59180 sold in Canada. Additional affected models have been sold in the United States. The model number can be found on the label on top of the fan motor housing. 
 
The owner’s manual included with the affected models incorrectly instructs the consumer to attach the light globe by lifting and turning counterclockwise until it rests firmly in place.  The correct way to attach the globe is by lifting and turning clockwise until it stops and is resting firmly in place.  
 

Hazard identified

Following the incorrect instructions in the owner's manual included with the affected models could cause the light globe to fall, posing an injury hazard.

As of November 30, 2017, Hunter has received 2 reports in Canada and 38 reports in the United States of the light globe falling due to incorrect installation. No injuries have been reported.

Number sold

Approximately 1,909 units of the affected Contempo model 59180 were sold in Canada. Approximately 168,272 units of the affected units were sold in the United States.

Time period sold

In Canada, model number 59180 was sold online at Costco.ca from February 6, 2016 to August 10, 2017. This model continues to be sold with corrected user manuals.

In the United States, affected models were sold in Costco stores nationwide and online from January 2016 to August 11, 2017.

Place of origin

Manufactured in China.

Companies

Distributor
Hunter Fan Company
Memphis
Tennessee
UNITED STATES

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What you should do

Consumers with an affected Contempo model ceiling fan should check to ensure that the light globe was installed correctly by turning it clockwise until it stops and is resting firmly in place.  Costco is contacting all known purchasers and providing new instructions for installing the light globe.

For more information, consumers may contact Hunter toll-free at 1-866-326-2003 from 8:00 a.m. to 4:00 p.m. CST Monday through Friday, or online and click on “Recall” located at the bottom of the page, or visit www.hunterfan.com/recall. For support in French, consumers can contact Hunter at 1-888-877-3441 from 8:00 a.m. to 4:00 p.m. CST Monday through Friday.

Consumers may view the release by the US CPSC on the Commission’s website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.