Sisu Inc. voluntarily recalls numerous natural health products because the glass bottles may contain glass fragments
- Starting date:
- February 22, 2018
- Type of communication:
- Natural health products
- Source of recall:
- Health Canada
- Labelling and Packaging, Quality
- General Public
- Identification number:
- What you should do
- Who is affected
- Media enquiries
- Public enquiries
- What Health Canada is doing
Health Canada is advising Canadians that Sisu Inc. has voluntarily recalled numerous natural health products because the glass bottles that the products are packaged in may contain glass fragments, which may pose serious health risks if ingested or handled.
|Sisu Chromium Plus, 90 veg caps||777672013644||80019551||
|Sisu Chromium Picolinate, 90 tablets||777672013644||80062925||
|Sisu CinnaMax, 60 veg caps||777672026606||80031138||
|Sisu Cool B-50, 60 veg caps||777672010384||
|Sisu Dophilus Plus Extra Strength, 60 veg caps||777672013064||80011353||
|Sisu Folic Acid 1mg, 90 caps||777672010094||80000405||
|Sisu Full Spectrum Curcumin, 30 soft gels||777672041067||80066894||
|Sisu Garlic 250mg, 120 tabs||777672014214||80000127||
|Sisu Gentle Iron 25mg, 60 veg caps||777672026033||80009395||
|Sisu Iron 40mg, 90 veg caps||777672026088||80000680||
|Sisu Melatonin 10mg, 90 tabs||777672025890||80027955||
|Sisu Menoease, 60 veg caps||777672014474||80049845||
|Sisu Multi Enzymes Plus, 120 veg caps||777672013149||80033266||
|Sisu Multi Enzymes, 120 veg caps||777672013095||80033286||
|Sisu Multi Enzymes Extra Strength, 60 veg caps||777672013279||80033298||
|Sisu Nature's Defence, 60 caps||777672014184||80006607||
|Sisu Rhodiola Stress, 60 veg caps||777672010506||80033308||
|Sisu Sweet Dreams, 60 caps||777672026682||80066555||
|Sisu Ubiquinol QH (CoQ10) 50mg, 60 soft gels||777672026385||80031231||
|Sisu Ubiquinol QH (CoQ10) 100mg, 60 soft gels||777672026484||80031396||
|Sisu Vitamin D 1000IU 400 tabs||777672025616||80001870||
|Sisu Vitamin E 400IU, 90 soft gels||777672011077||00697036||
|Sisu Zinc Citrate 30mg, 90 veg caps||777672010919||80000407||
|Sisu Zinc 23mg, 30 Lemon Lime Lozenges||777672011374||80052537||
What you should do
- Sisu Inc. is advising consumers to return products by March 31, 2018 for either a full refund or an exchange.
- Contact Sisu Customer Care at 1-800-663-4163, or email firstname.lastname@example.org if you have questions or concerns.
- Report adverse events to health products to Health Canada by calling toll-free at 1 866 234 2345, or by reporting online, by mail or by fax.
- Report complaints about health products to Health Canada by calling toll-free at 1 800 267 9675, or complete an online complaint form.
Who is affected
Consumers who have bought or used a recalled product (see list below)
Sisu Inc. has advised Health Canada that the packaging defect was caused by a manufacturing issue involving some of the 100cc glass bottles used in the packaging of certain Sisu products beginning in October 2015 through March 2016.
According to the company, an issue in the bottle manufacturing process resulted in a small piece of glass being left attached to the bottom-inside surface of the bottle. Sisu identified the problem after receiving a customer complaint. To date, no injuries have been reported to the company or to Health Canada associated with this defect.
What Health Canada is doing
Health Canada is monitoring the company’s recall. Should Health Canada become aware of additional safety information, it will take appropriate action and inform Canadians as necessary.
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