Indigo branded mugs recalled due to burn and laceration hazards

Starting date:
April 9, 2019
Posting date:
April 9, 2019
Type of communication:
Consumer Product Recall
Subcategory:
Household Items
Source of recall:
Health Canada
Issue:
Laceration Hazard, Burn Hazard
Audience:
General Public
Identification number:
RA-69544

Last updated:

Summary

  • Product: Indigo branded “Everything You Need" and "Totally The Best Aunt Ever" mugs.
  • Issue: Mugs may crack or break when filled with hot liquid posing a burn or laceration hazard.
  • What to do: Immediately stop using the mug and return it to an Indigo store for a full refund.

Affected products

Indigo branded "Everything You Need" and "Totally The Best Aunt Ever" mugs.

Product description

This recall involves the Indigo branded "Everything You Need" and "Totally The Best Aunt Ever" mugs.

The "Everything You Need" ceramic mug is white with floral design and pink glaze on the interior and is further identified by the UPC 882709405405.

The "Totally The Best Aunt Ever" ceramic mug is lilac with gold and white lettering and is further identified with UPC 882709390732.

Hazard identified

The mugs may crack or break when filled with hot liquid, posing a burn or laceration hazard to consumers.

As of April 1, 2019, the company has received 4 reports of the "Everything You Need" mug cracking or breaking in Canada, and as of March 20, 2019, the company received 11 reports of the "Totally The Best Aunt Ever" mug cracking or breaking, including 2 reports of minor burn injuries.

Number sold

Approximately 1365 units of the "Everything You Need" Mug and 22,294 units of the "Totally The Best Aunt Ever" mugs were sold in Canada.

Time period sold

The "Everything You Need" mugs were sold from December 2018 to March 2019 and the "Totally The Best Aunt Ever" mugs were sold from April 2018 to March 2019.

Place of origin

Manufactured in China.

Companies

Importer
Indigo Books & Music Inc.
Toronto
Ontario
CANADA
Manufacturer
Guangdong Totye Ceramics
Industrial Co LTD, Xinhua Miaopu Fengtang Houlong
Chaozhou, Guangdong
CHINA
Manufacturer
Dongguan Kennex Ceramic Ltd.
Tang Xia,Dongguan
CHINA

Images (select thumbnail to enlarge - opens in a new window)


What you should do

Consumers should immediately stop using the mugs and return the product to an Indigo store for a full refund.

For more information, consumers may contact the company's customer service by telephone toll-free at 1-833-463-4461 between 9:00 a.m. and 12:00 a.m. EST, by email, or they may visit the Indigo website .

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.