Valentine's Day stackable Mugs recalled due to fire hazard

Starting date:
April 23, 2019
Posting date:
April 23, 2019
Type of communication:
Consumer Product Recall
Subcategory:
Household Items
Source of recall:
Health Canada
Issue:
Product Safety
Audience:
General Public
Identification number:
RA-69680

Last updated:

Summary

  • Product: DAVIDsTEA Valentine's Day Mugs
  • Issue: If the Mugs are microwaved, it could lead to a fire hazard
  • What to do:  Immediately stop using the recalled cups and contact the company for a refund

Affected products

DAVIDsTEA Valentine's Day stackable Mugs

Product description

This recall involves both models of Mugs in the Valentine's Day collection. The affected Mugs are stackable, deep pink and dark blue Mugs.

Hazard identified

An error occurred during the translation of the French version of the product's labelling into English.  The English version indicates that the Mugs are microwave safe, even if they are not. Mugs can produce sparks when placed in the microwave, which can cause a fire hazard.

As of April 17 2019, two incidents have been reported to the company. In both cases, sparks occurred when the cup was placed in the microwave. No injuries have been reported

Number sold

Approximately 890 units of the blue cups and 631 pink cups were sold in Canada

Time period sold

The affected products were sold from 29 January 2019 to 14 February 2019.

Place of origin

Manufactured in China.

Companies

Distributor
Les Thés DAVIDsTEA
Mont Royal
Quebec
CANADA
Manufacturer
Lynns Concepts Ltd.
7th Floor, Fortis Tower, 77 Gloucester Road
Wanchai,Hong Kong
CHINA

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What you should do

Consumers should immediately stop placing the recalled Valentine's Day stackable mugs in the microwave and contact Les Thés DAVIDsTEA for a refund.

  • If the mug was purchased in the store, consumers should go to the store to receive a refund.
  • If the purchase was made online, consumers should contact customer service at the telephone number and email address listed below.

For more information, consumers may contact Les Thés DAVIDsTEA Ville de Mont Royal at 1-855-702-3006, from 9:00 am to 5:00 pm (EST) Monday to Sunday, or send an email.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.