VIVO Mount-Play5 Speaker Wall Mounts recalled due to fall and injury hazard

Starting date:
August 1, 2019
Posting date:
August 1, 2019
Type of communication:
Consumer Product Recall
Subcategory:
Household Items
Source of recall:
Health Canada
Issue:
Product Safety
Audience:
General Public
Identification number:
RA-70607

Last updated:

Summary

  • Product: VIVO mount–Play5 Speaker Wall Mounts.
  • Issue: The ledge on the wall mount can loosen, allowing both the ledge and the speakers to fall, posing an injury hazard to bystanders .
  • What to do: Consumers should immediately remove their speakers from the wall mount and contact VIVO.

Affected products

VIVO mount–Play5 Speaker Wall Mounts

Product description

This recall involves VIVO MOUNT-PLAY5 wall mount brackets designed to secure the Sonos Play 5 speakers to the wall or any solid surface. The black or white VIVO wall mounts are made of steel and allow the speakers to tilt and swivel. The wall mounts measure about 22 cm (8 inches) tall by 13 cm (5 inches) wide. 

Hazard identified

The ledge on the front of the speaker wall mount can loosen, allowing both the ledge and the speakers to fall, posing an injury hazard to bystanders.

As of July 24, 2019 VIVO has received no reports of incidents or injury were reported in Canada.  In the United States, Vivo has received 3 reports of speaker mounts breaking and speakers falling to the floor with no reports of injury.

Number sold

Approximately 170 units of the affected product were sold in Canada and 2,400 sold in the United States.

Time period sold

The affected products were sold from March, 2018 to June, 2019.

Place of origin

Manufactured in China

Companies

Distributor
VIVO
Goodfield
Illinois
UNITED STATES
Manufacturer
Lumi Legend Corp
CHINA

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What you should do

Consumers should immediately remove their speakers from the wall mount and contact VIVO to receive a free repair kit and instructions, a replacement wall mount or return the wall mount for a full refund.

For more information, consumers may contact VIVO by telephone at 1-800-371-5654 from 7:00 a.m. to 7:00 p.m. CT, Monday through Friday or by email or online.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.