STIHL PolyCut Trimmer Heads recalled due to potential impact hazard

Starting date:
September 18, 2019
Posting date:
September 18, 2019
Type of communication:
Consumer Product Recall
Subcategory:
Household Items
Source of recall:
Health Canada
Issue:
Product Safety
Audience:
General Public
Identification number:
RA-70997

Last updated:

Summary

  • Product: STIHL PolyCut 27-3 and STIHL PolyCut 47-3 Trimmer Heads
  • Issue: The screw connections may come loose and cause moving parts to fly off during operation, posing an impact hazard to consumers.
  • What to do: Consumers should return the product to any STIHL dealer in Canada for a refund.

Affected products

STIHL PolyCut 27-3 and STIHL PolyCut 47-3 Trimmer Heads

Product description

This recall involves STIHL trimmer heads with the model names PolyCut 27-3 and PolyCut 47-3, and their corresponding parts. The model name is located on the bottom of the product and the 11 digit material number can be found on the product packaging above the UPC or marked directly on the individual components.

The following trimmer heads and parts are included in the recall:
Material number Product Description
4002 710 2176 STIHL PolyCut 27-3
4003 710 2117 STIHL PolyCut 47-3
4002 713 9611 Top 27-3
4003 713 9606 Top 47-3
4002 710 9700 Base
4003 007 1000 Deflector kit
4002 007 1000 Blades

Hazard identified

The screw connections may come loose and cause moving parts to fly off during operation, posing an impact hazard to consumers.

As of September 5th, 2019, the company has received one report of an incident and no reported injuries in Canada. In the United States, the company has received 28 reports of loose bolts or trimmer heads coming apart, including two reports of injuries.

Number sold

Approximately 3,991 units of the affected product were sold in Canada.

Time period sold

The affected products were sold from August 2018 to September 2019.

Place of origin

Manufactured in the USA

Companies

Distributor
STIHL Limited
London
Ontario
CANADA
Manufacturer
STIHL Incorporated
Virginia Beach
Virginia
UNITED STATES

Images (select thumbnail to enlarge - opens in a new window)


What you should do

Consumers should immediately stop using the recalled trimmer heads and contact any STIHL dealer in Canada to receive a refund.

For more information, consumers may contact STIHL Limited by telephone in English at 1-800-267-8445 (Monday to Friday, 7:00 am to 7:00 pm EST) or in French at 1-800-463-5244 (Monday to Friday, 8:00 am to 5:00 pm EST). Consumers may also visit the STIHL Limited website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.