STIHL PolyCut Trimmer Heads recalled due to potential impact hazard
- Starting date:
- September 18, 2019
- Posting date:
- September 18, 2019
- Type of communication:
- Consumer Product Recall
- Household Items
- Source of recall:
- Health Canada
- Product Safety
- General Public
- Identification number:
- Product: STIHL PolyCut 27-3 and STIHL PolyCut 47-3 Trimmer Heads
- Issue: The screw connections may come loose and cause moving parts to fly off during operation, posing an impact hazard to consumers.
- What to do: Consumers should return the product to any STIHL dealer in Canada for a refund.
STIHL PolyCut 27-3 and STIHL PolyCut 47-3 Trimmer Heads
This recall involves STIHL trimmer heads with the model names PolyCut 27-3 and PolyCut 47-3, and their corresponding parts. The model name is located on the bottom of the product and the 11 digit material number can be found on the product packaging above the UPC or marked directly on the individual components.
|Material number||Product Description|
|4002 710 2176||STIHL PolyCut 27-3|
|4003 710 2117||STIHL PolyCut 47-3|
|4002 713 9611||Top 27-3|
|4003 713 9606||Top 47-3|
|4002 710 9700||Base|
|4003 007 1000||Deflector kit|
|4002 007 1000||Blades|
The screw connections may come loose and cause moving parts to fly off during operation, posing an impact hazard to consumers.
As of September 5th, 2019, the company has received one report of an incident and no reported injuries in Canada. In the United States, the company has received 28 reports of loose bolts or trimmer heads coming apart, including two reports of injuries.
Approximately 3,991 units of the affected product were sold in Canada.
Time period sold
The affected products were sold from August 2018 to September 2019.
Place of origin
Manufactured in the USA
What you should do
Consumers should immediately stop using the recalled trimmer heads and contact any STIHL dealer in Canada to receive a refund.
For more information, consumers may contact STIHL Limited by telephone in English at 1-800-267-8445 (Monday to Friday, 7:00 am to 7:00 pm EST) or in French at 1-800-463-5244 (Monday to Friday, 8:00 am to 5:00 pm EST). Consumers may also visit the STIHL Limited website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
- Date modified: