Line 6 Digital Wireless Relay G10, G10S, G10T and G10T USB Cable recalled due to Fire Hazard

Starting date:
March 12, 2020
Posting date:
March 12, 2020
Type of communication:
Consumer Product Recall
Subcategory:
Electronics
Source of recall:
Health Canada
Issue:
Product Safety
Audience:
General Public
Identification number:
RA-72529

Last updated:

Summary

  • Product: Line 6 Digital Wireless Relay G10, G10S, G10T and G10T USB Cable.
  • Issue: The relay lithium-ion battery can overheat and the USB cable can cause the battery to overheat, posing a potential risk of property damage and personal injury.
  • What to do: Consumers should immediately install the latest relay firmware update. Consumers with the G10T USB cable should return it to Yamaha Guitar Group.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Yamaha Guitar Group, Inc.

Affected products

Line 6 Digital Wireless Relay G10, G10S, G10T and Relay G10T USB Cable

Product description

This recall involves the Line 6 Digital Wireless Relay with the following identification numbers:

Recalled products:
Product UPC Code Serial Number
Relay G10 614252304825 6601 through 6949
Relay G10S 614252307284 6601 through 6949
Relay G10T 614252305037 6601 through 6949
Relay G10T USB Cable 614252306393 6601 through 6949

The serial number is located on both the transmitter and the receiver.

Hazard identified

For the wireless relay, the lithium-ion battery can overheat posing a potential risk of property damage and personal injury. For the USB cable, the cable may apply too much current to the transmitter causing the relay battery to overheat, posing a fire hazard.

As of March 10, 2020, the company has received no reports of incidents or injuries in Canada. In the United States, the company has received 4 reports of incidents and 0 reports of injuries.

Number sold

Approximately 4,715 units of the affected products were sold in Canada. Approximately 67,730 units of the affected products were sold in the United States.

Time period sold

The affected products were sold from January 2016 to December 2019.

Place of origin

Manufactured in China

Companies

Distributor
Yamaha Guitar Group, Inc.
Calabasas
California
UNITED STATES
Manufacturer
Suga Technology (Dongguan) Company Ltd.
Dongguan Guangdong
CHINA

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What you should do

Consumers should immediately stop using the affected relays and update them using the latest firmware. Consumers with the G10T USB Cable should contact Yamaha Guitar Group for a refund.

For more information, consumers can contact Yamaha Guitar Group by telephone at 1-818-575-3600 from 8 a.m. to 4 p.m. PST Monday through Friday or by visiting the company's website.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.