Bellman & Symfon Flash Receiver recalled due to failure to operate

Starting date:
April 8, 2020
Posting date:
April 8, 2020
Type of communication:
Consumer Product Recall
Subcategory:
Household Items
Source of recall:
Health Canada
Issue:
Product Safety
Audience:
General Public
Identification number:
RA-72597

Last updated:

Summary

  • Product: Bellman & Symfon Flash Receiver.
  • Issue: The back-up battery may fail to operate in a power outage causing the unit to not alert the consumer to a number of events, including a fire alarm.
  • What to do: Consumers are advised to immediately stop using the recalled product as the only source of a fire alarm device.

Affected products

Bellman & Symfon Flash Receiver

Product description

The Flash Receiver, model BE1442-433, is a part of the Visit System. This system is designed for people with reduced hearing so they are alerted of events inside their home.  The recalled product is intended to silently signal the consumer, by means of a flashing light or a bed shaker, on the occurrence of a number of events, including a fire alarm.

The Flash Receiver is approximately 15.5 cm in height and 7.8 cm in width and has an LED battery light on the front of the unit.

The following serial numbers ranges are affected by this recall. Consumers can locate the serial number on the body of the unit by removing the battery cover. The bar code with the product's serial number is located under the batteries.

Serial Number Ranges:

  • BE1442141400001 to BE1442141402040
  • BE1442174430001 to BE1442174433060
  • BE1442185610001 to BE1442185612040
  • BE1442186360001 to BE1442186362040
  • BE1442188570001 to BE1442188571020
  • BE1442180030001 to BE1442180032550
  • BE1442180840001 to BE1442180842550
  • BE1442192260001 to BE1442192263060

Hazard identified

When plugged into an electrical outlet, the unit is intended to automatically re-charge the back-up battery.  However, for the affected recalled products, a malfunction has caused the back-up battery to not be recharged unless the unit is unplugged and reconnected to the electrical outlet or a power outage has occurred. If there is no interruption to the power supply for a long period of time, the back-up battery will be so depleted that the unit will not function as intended in the event of a power outage. This may result in consumers not being alerted to a number of events in their home, including a fire alarm.

As of March 3, 2020, the company has received no reports of incidents or injuries in Canada.

Number sold

Approximately 13,655 units of the affected product were sold in Canada.

Time period sold

The affected products were sold from January 2013 to February 2020.

Place of origin

Manufactured in China

Companies

Distributor
Canadian Hearing Services (CHS)
Toronto
Ontario
CANADA
Manufacturer
Bellman & Symfon AB
Askim 43632
SWEDEN

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What you should do

Consumers are advised to immediately stop using the recalled product as the only source of a fire alarm device.  

If consumers rely on this device as their only source of a fire alarm, they are advised to disconnect the unit from power and wait until the green LED battery light turns red or goes out.  Consumers must then reconnect the unit to power and make sure the LED light emits a steady green light. If the LED battery light blinks in red or green, the backup batteries are permanently depleted and need to be replaced according to the user manual. The above procedure must be repeated every month to ensure the battery backup is operating properly in the event of a power outage. Consumers should also contact the company to arrange for a free repair to their device.

For more information, consumers may contact Canadian Hearing Services by telephone 1-866-518-0000 extension 4033 from 9:00 a.m to 5:00 p.m EDT Monday through Friday. Due to the circumstances surrounding COVID 19, consumers may experience delays in reaching the company at this time. Consumers are advised to call back until they are able to speak to a representative.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.