Triangle Tube's Prestige Solo & Prestige Excellence Condensing Gas Boilers Recalled to Repair Due to Risk of Carbon Monoxide Poisoning Hazard

Starting date:
July 29, 2020
Posting date:
July 29, 2020
Type of communication:
Consumer Product Recall
Subcategory:
Household Items, Appliances
Source of recall:
Health Canada
Issue:
Product Safety
Audience:
General Public
Identification number:
RA-73415

Last updated:

Summary

  • Product: Triangle Tube's Prestige Solo and Prestige Excellence Gas Boilers.
  • Issue: Flue gas can escape from the gas boilers if the vent adapter is not securely reattached to the boiler after maintenance or repair, posing a carbon monoxide poisoning hazard.
  • What to do: Consumers should immediately contact Triangle Tube to schedule a free repair. 

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Triangle Tube.

Affected products

Triangle Tube's Prestige Solo and Prestige Excellence Gas Boilers

Product description

This recall involves 22 models of the Prestige Solo & Prestige Excellence condensing gas boilers manufactured between November 2011 and October 2019, for residential and light commercial use. These wall-hung condensing gas boilers are housed in a white metal box. The name "Prestige" is printed on the white front panel and on the outside of the cardboard packing box. One can identify whether they have an affected boiler using the firm's "how to" document at www.triangletube.com.

The following products are included in this recall:
Product Name Models by Prefix Serial Number Range located on Boiler Rating Label Date of Manufacture
Prestige Solo - Prefix PT
  • PT 60
  • PT110
  • PT 110LP
  • PT175
  • PT250
  • PT399
  • PT399HP

PT0000110 to PT0053776

or

PTA002645 through PTA09800

or

AE1100 through AE1239
November 2011 through December 2015
Prestige Solo - Prefix PA
  • PA80
  • PA110
  • PA155
  • PA175
  • PA250
  • PA299
  • PA399
PA044928 through PA139939 January 2016 through March 2019
Prestige Excellence - Prefix: PTE or PTEA
  • PTE 110

PTE0000568 through PTE 053690

and

PTEA002889 through PTEA 003086

November 2011 through December 2015

Prestige Excellence - Prefix: PEA or PEB2
  • PEA 110
  • PEB2 110

PEA 078169 through

PEA143958

and

PEB2157356 through

PEB2159813

January 2016 through March 2019
Prestige Solo - Prefix: PB
  • PB80
  • PB110
  • PB155
  • PB175
  • PB250
  • PB299
  • PB399

PB2152110 through PB2163489

April 2019 through October 2019

Hazard identified

Flue gas can escape from the gas boilers if the vent adapter is not securely reattached to the boiler after maintenance or repair, posing a carbon monoxide poisoning hazard to consumers.

As of July 28, 2020, the company has received no reports of incidents or injuries in Canada.  In the United States, the company has received one report of a death from carbon monoxide poisoning associated with the recalled boilers in 2016 following a repair where the adapter was not reattached. The firm has also received two other reports of vent tube adapter separation from the recalled boilers. 

Number sold

Approximately 6,600 units of the affected products were sold in Canada and approximately 63,000 were sold in the United States. 

Time period sold

The affected products were sold from November 2011 to January 2020. 

Place of origin

Manufactured in Belgium

Companies

Distributor
Triangle Tube Phase/III Co.
West Deptford
New Jersey
UNITED STATES
Manufacturer
Burnsen SA
Seneffe
BELGIUM

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What you should do

Consumers should immediately contact Triangle Tube to schedule a free repair.

  • Consumers who continue using the boilers while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas.
  • Consumers who do not have a carbon monoxide alarm can contact Triangle Tube to have one shipped to them free of charge.

For more information, consumers may contact the Triangle Tube at the toll-free 1-877-574-5036 from 8:00 a.m. to 5 p.m. ET Monday through Friday, or online and click on "RECALL INFORMATION" for more information. 

Consumers may view the release by the US CPSC on the Commission's website.

Note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.