Norwex Lysere Advanced Antioxidant mouthwash recalled due to potential microbial contamination

Starting date:
September 25, 2020
Posting date:
September 25, 2020
Type of communication:
Consumer Product Recall
Subcategory:
Cosmetics
Source of recall:
Health Canada
Issue:
Product Safety, Microbial Hazard
Audience:
General Public
Identification number:
RA-73975

Last updated:

Summary

  • Product: Norwex LysereTM Advanced Antioxidant mouthwash.
  • Issue: Some of the recalled products (lot# CU59) may have the presence of a common household microorganism, Pluralibacter gergoviae.
  • What to do: Consumers should immediately stop using the recalled product and dispose of it. Contact the company representative or the place of purchase for a refund.

Affected products

Norwex LysereTM Advanced Antioxidant mouthwash

Product description

This recall involves Norwex LysereTM Advanced Antioxidant mouthwash sold in a 473 ml bottle (SKU #403814). The affected lot code is lot # CU59 found on the bottom of the bottle. 

Hazard identified

Some of the recalled products (lot #CU59) may have the presence of a common household microorganism, Pluralibacter gergoviae. Individuals with weakened immune systems, who suffer from a serious pre-existing condition, who have been treated surgically, or belong to another sensitive group of persons are at particular risk of infection if they use the contaminated product.

As of September 21, 2020, the company has received no reports of incidents or injuries in Canada.

Number sold

The company reported that 1036 units of the affected product were sold in Canada.

Time period sold

The affected products were sold from August 12, 2020 to August 31, 2020.

Place of origin

Manufactured in the United States

Companies

Distributor
Norwex Canada Inc.
Dauphin
Manitoba
CANADA
Manufacturer
Nutrix International
Utah
UNITED STATES

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What you should do

Consumers should immediately stop using the recalled product and dispose of it. To identify the recalled product, locate the lot # (lot# CU59) at the bottom of the bottle and take a picture. Contact the company representative or the company for a refund.

For more information, consumers can call Norwex toll-free at 1-877-766-7939 from 8.00 am to 7.00 pm (CST) Monday through Friday, email or online.

Please note that, in addition to the requirements of the Cosmetic Regulations, the Food and Drugs Act (FDA) prohibits the sale of cosmetics that are either made with hazardous substances, or under unsanitary conditions, to users in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.