Various All-in-One disposable cannabis vape pens recalled due to mechanical issue
- Starting date:
- January 22, 2021
- Posting date:
- January 22, 2021
- Type of communication:
- Consumer Product Recall
- Source of recall:
- Health Canada
- Product Safety
- General Public
- Identification number:
- Product: Various HEXO All-in-One Disposable Vape Pens.
- Issue: The battery of the vape pen can stay activated which can potentially melt the plastic shell of the pen.
- What to do: Consumers should immediately stop using the recalled products and return them to the point of sale for a full refund.
3 types of HEXO All-in-One Disposable Vape Pens prefilled with cannabis
This recall includes the following HEXO branded Disposable Vape Pens:
HEXO Durban All-in-One Disposable Vape Pen with the following lot identification numbers:
HEXO Blue Dream All-in-One Disposable Vape Pen with the following lot identification numbers:
HEXO Trainwreck All–in-One Disposable Vape Pen with the following lot identification numbers:
The recalled products contain a mechanical defect whereby the auto turn-off mechanism can fail. This results in continuous battery engagement, generating excessive heat in the device which in turn can cause the plastic shell of the pen to melt.
As of January 18, 2021, the company has received 3 reports of incidents and no reports of injuries in Canada or elsewhere.
The company reported that approximately 100,132 units were sold in Canada.
Time period sold
The affected products were sold from May 2020 to January 2021.
Place of origin
Device manufactured in China
HEXO Operations Inc. DBA: HEXO
500 College Street
Green Tank Technologies
135 Liberty Street, Unit 102
What you should do
Consumers should immediately stop using the recalled products and return them to the point of sale for a full refund. Clients registered for medical purposes who received the product will be contacted by HEXO directly.
For more information consumers may contact HEXO's Customer Experience Team at 1-844-406-1852 or by email.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
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