NZXT H1 Computer Cases recalled due to risk of fire hazard

Starting date:
February 12, 2021
Posting date:
February 12, 2021
Type of communication:
Consumer Product Recall
Subcategory:
Electronics
Source of recall:
Health Canada
Issue:
Product Safety
Audience:
General Public
Identification number:
RA-74997

Last updated:

Summary

  • Product: NZXT H1 computer cases.
  • Issue: Metal screws that attach the PCIe riser assembly to the chassis can cause a short in the printed circuit board and overheating, posing a fire hazard due to the circuit board’s design.
  • What to do: Consumers should immediately stop using the product and contact NZXT in order to receive a free repair kit.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and NZXT, Inc.

Affected products

NZXT H1 computer cases

Product description

This recall involves NZXT H1 computer cases. The recalled NZXT computer cases come in either white or black and were sold between March 2020 to February 2021.

The following models are being recalled:
Product  Model Number Serial Number
NZXT H1 Computer Case CA-H16WR-W1

1200233400001 to 1203962204202,

00648999610844189725 to 00648999610844206361, and

0120AC00100001 to 01211C01900285

CA-H16WR-B1

 

Hazard identified

Metal screws that attach the PCIe riser assembly to the chassis can cause a short in the printed circuit board and overheating, posing a fire hazard due to the circuit board’s design.

As of February 11, 2021, the company has received no reports of incidents or injuries in Canada. In the United States, the company has received 6 reports of overheating, and no reports of injuries.

Number sold

The company reported that 1,312 units of the affected product were sold in Canada and approximately 32,000 were sold in the United States.

Time period sold

The affected products were sold from March 2020 to February 2021.

Place of origin

Manufactured in China

Companies

Distributor
NZXT, Inc.
City of Industry
California
UNITED STATES
Manufacturer
Dongguan Kaisheng Electronic Co., Ltd.
Dongwan City
CHINA

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What you should do

Consumers should immediately stop using the recalled computer cases and contact NZXT in order receive a free repair kit.

For more information, consumers may contact NZXT Inc. toll free at 1-888-965-5520, Monday to Friday from 8 a.m. to 6 p.m. PST, by email: h1support@nzxt.com, or visit the company's website.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.