Dettson Hydra Revolution Electric Boiler 24 kW, 27 kW and 29 kW recalled due to Fire Hazard

Starting date:
April 6, 2021
Posting date:
April 6, 2021
Type of communication:
Consumer Product Recall
Subcategory:
Household Items
Source of recall:
Health Canada
Issue:
Fire Hazard
Audience:
General Public
Identification number:
RA-75165

Last updated:

Summary

  • Product: Dettson Hydra Revolution Electric Boiler 24 kW, 27 kW and 29 kW.
  • Issue: If the unit is improperly connected, a malfunction of the power board may cause a short-circuit, thus posing a fire hazard.
  • What to do: Consumers should immediately contact Dettson Industries Inc. for a free replacement unit to be installed by a certified installer.

Affected products

Dettson Hydra Revolution Electric Boiler 24 kW, 27 kW and 29 kW

Product description

This voluntary recall is for the Dettson Hydra Revolution Electric Boiler, an electric hot water boiler used in homes. Only the 24 kW, 27 kW and 29 kW models are affected by this recall. The model number can be found on the nameplate on the right hand side of the unit. The following model numbers are affected by the recall:

The affected model numbers are as follows:
HYDRAR24-E2401MA 
HYDRAR24-E2401MB 
HYDRAR27-E2401MA 
HYDRAR29-E2401MA

 

Hazard identified

If the unit is improperly connected, a malfunction of the power board may cause a short-circuit, thus posing a fire hazard.

As of March 18, 2021, the company has received one report of fire causing damage in the immediate area of the boiler, and two reports indicating no damage. The company has received no reports of injuries.

Number sold

The company reported that 1130 units of the affected product were sold in Canada.

Time period sold

The affected products were sold from July 2013 to November 2017. 

Place of origin

Manufactured in Canada

Companies

Manufacturer
Les Industries Dettson Inc.
Sherbrooke
Quebec
CANADA

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What you should do

Consumers should immediately contact Dettson Industries Inc. for a free replacement unit to be installed by a certified installer.

For more information, consumers can contact Dettson Industries Inc. by telephone (819-346-8493 / 1-800-567-2733) from 8:00 a.m. to 12:00 p.m. – 1:00 p.m. to 5:00 p.m. EST, Monday to Friday, by email at recallhydraR24-27-29-E2401M@dettson.ca or via the company's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.