StaRite and Mastertemp Pool Heaters recalled due to fire Hazard

Starting date:
April 28, 2021
Posting date:
April 28, 2021
Type of communication:
Consumer Product Recall
Subcategory:
Household Items, Outdoor Living
Source of recall:
Health Canada
Issue:
Product Safety
Audience:
General Public
Identification number:
RA-75471

Last updated:

Summary

  • Product: StaRite and Mastertemp Pool Heaters
  • Issue: A connection in the heater can leak the combustible air-gas mixture, posing a fire hazard.
  • What to do: Immediately stop using the affected product and contact the Pentair Water Pool and Spa, Inc. for instructions.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Pentair Water Pool and Spa, Inc.

Affected products

StaRite and Mastertemp Pool Heaters

Product description

This recall involves certain StaRite and Mastertemp gas fired pool heaters with a specific model number that were manufactured between December 22, 2020 to January 6, 2021. The model number and manufacture date are located on the white label on the back of the heater. Not all units manufactured during this time period are affected.

The following model numbers are included in this recall:
Description Model Number
StaRite and Mastertemp Pool Heaters HTR 250 MASTERTEMP LP
HTR 250 MASTERTEMP NA
HTR 300 MASTERTEMP NA
HTR 400 MASTERTEMP HD
HTR 400 MASTERTEMP LP
HTR 400NG MASTERTEMP HD ASME
HTR MT 250LP SPECIAL PACKING EC
HRT MT 250NA SPECIAL PACKING EC
HTR MT 400LP SPECIAL PACKING  EC
POOL HTR 333K LP
POOL HTR 333K NAT GAS
POOL HTR 333K LP 
POOL HTR 400K LP
POOL HTR 400K NAT GAS
POOL HTR HD 200K NA
POOL HTR HD 333K NA

 

Hazard identified

A connection in the heater can leak the combustible air-gas mixture, posing a fire hazard.

As of March 23, 2021, the company has received no reports of incidents or injuries in Canada or the United States.

Number sold

The company reported that 21 units of the affected products were sold in Canada and 4,700 were sold in the United States.

Time period sold

The affected products were sold from December 2020 to January 2021.

Place of origin

Manufactured in United States.

Companies

Manufacturer
Pentair Water Pool and Spa, Inc.
Sanford
North Carolina
UNITED STATES

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What you should do

Consumers should immediately stop using the affected product and contact Pentair Water Pool and Spa, Inc. to arrange for a free service visit to have the nuts tightened to the specified torque.

For more information, consumers may contact Pentair Water Pool and Spa, Inc. by telephone toll free at 1-800-831-7133 from 8:00a.m. to 7:30 p.m. ET, Monday through Friday.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.